Privacy Policy
Overview
This Privacy Policy describes how Never Egress ("we", "us") handles personal information collected through our website, merch storefront links, and contact channels.
Data We Collect Automatically
Our hosting provider supplies high-level visit metrics such as page popularity, approximate geography, and device type. We review these aggregates to improve performance and accessibility.
These metrics are anonymised before we view them, and we do not combine them with personally submitted details to build profiles.
Information We Collect
We collect details you choose to submit, such as your name, email address, preferred inquiry category, live show selection, and any message content shared through the contact form.
We may also receive aggregated analytics from our hosting providers that help us understand traffic patterns. These reports do not directly identify individual visitors.
Retention & Security
Submitted enquiries are retained only as long as necessary to resolve your request and maintain accurate business records. Routine reviews ensure outdated records are securely removed.
We use industry-standard safeguards such as encrypted transport (HTTPS), access controls, and audit logging to prevent unauthorised access or disclosure.
How We Use Information
We use personal information to respond to inquiries, coordinate booking or merchandising requests, improve our services, and comply with applicable legal obligations.
Only team members who need the information to perform their duties receive access, and we do not sell or rent personal data to third parties.
Your Choices
You may request updates or deletion of the personal information you provided by contacting us at privacy@neveregress.com. We will respond within a reasonable timeframe.
If you no longer wish to receive updates after opting in through a form, you can reply to the message or reach us directly to opt out.
International Visitors
Our site is operated from Japan and the United States. If you access the site from another region, you consent to transferring your information to these locations, where privacy laws may differ.
We continuously monitor regulatory updates in key jurisdictions and will adjust this policy if international requirements materially change.
Contact
Questions about this Privacy Policy can be sent to privacy@neveregress.com. Please include details about your request so we can assist promptly.